Frequently Asked Questions

Need some help with your order or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer…

If you still can’t find an answer to your question, please give our Customer Experience Team a call on 1-800-585-0178 or drop us an email at uscustomerservices@fatface.com.

Shipping Information

What shipping services do you offer?

US Standard Tracked Shipping

FREE on orders above $100, $5 for orders under $100.

Your order will be shipped via our fully tracked OCS Service, and you should expect it to arrive within 7-10 days of ordering. Please note during promotional periods orders may take an additional 2 working days to arrive.

You will be emailed by OCS with a link to track the progress of your parcel within 48 hours of making your purchase. You can set up email/and or text notifications to track the status and delivery of your package via their partner USPS. You can also leave delivery instructions if you are not going to be home, or schedule a redelivery if you have missed your parcel.

Will I have to pay custom fees?

Parcels travelling from our UK warehouse are subject to import regulations, which sometimes incurs a cost when entering another country. But don’t worry, we’ve got you covered! At FatFace our systems will automatically pay all Custom Fees for you, so you can keep treating you and your loved ones to some FatFace goodies knowing you won’t experience any additional fees along the way.

What shipping services do you offer?

US Standard Tracked Shipping

FREE on orders above $100, $5 for orders under $100.

Your order will be shipped via our fully tracked OCS Service, and you should expect it to arrive within 7-10 days of ordering. Please note during promotional periods orders may take an additional 2 working days to arrive.

You will be emailed by OCS with a link to track the progress of your parcel within 48 hours of making your purchase. You can set up email/and or text notifications to track the status and delivery of your package via their partner USPS. You can also leave delivery instructions if you are not going to be home, or schedule a redelivery if you have missed your parcel.

Will I have to pay custom fees?

Parcels travelling from our UK warehouse are subject to import regulations, which sometimes incurs a cost when entering another country. But don’t worry, we’ve got you covered! At FatFace our systems will automatically pay all Custom Fees for you, so you can keep treating you and your loved ones to some FatFace goodies knowing you won’t experience any additional fees along the way.